BUSINESS HOURS

Monday – Friday 10am to 5pm. If you need to contact us, send us an email at pndemare@unikacosmetics.com and we will respond to your inquiry. 

 

PROCESSING TIME

Your order is processed and shipped in 1-3 business days. Your PayPal account will be charged when your transaction is completed by you in our system, and not when we ship your purchase.  

 

CREDIT CARD VALIDATION & YOUR ORDER

Your entire credit card transaction is done by the highly respected, trusted third-party, PayPal Corp. 

 

UNDELIVERED PACKAGES

We send our orders with tracking to ensure that the arrival is trackable and confirmed. If you do not receive your order and we can not track its arrival to your shipping address via Canada Post, we will send you another shipment at no additional cost to make sure you receive your order. If the tracking for your order has been confirmed by Canada Post as been delivered to the address you provided for shipping purposes we will not replace/reship the package at no additional cost. No exceptions. 

 

BACK ORDERED PRODUCTS

If one of the items that you order is on back order due to extremely high demand when your order is filled, it will be indicated on your invoice next to the item in question and we will ship it as soon as it becomes available without any additional shipping charges. 

 

ORIGIN OF ORDER PAYMENT

We only accept payment for credit card billing addresses from Canada. We will not process orders with billing addresses other than the above. 

 

RIGHT OF REFUSAL

We reserve the right to refuse to sell to any individuals or business at any time and for any reason. Due to internet credit card fraud, we reserve the right to reject any order at any time that we deem suspicious. 

 

NOTIFICATION OF STORE POLICY CHANGES

We reserve the right to revise our Store Policies and Privacy Policies as needed. Any changes or revisions to the UniKa Cosmetics policies will be posted here. We suggest that you periodically consult this Privacy Policy.